Assisted Living Residents Rate Carriage Court One of Ohio’s Top 30
February 22, 2008 - Carriage Court of Kenwood, a Good Neighbor Care® community was ranked among the top 30 assisted living communities in Ohio in the first Assisted Living Resident Satisfaction Survey conducted by The Ohio Department of Aging.
Residents at 514 assisted living (long-term residential care) communities in the state were asked a number of questions about how satisfied they are with the accommodations and service at their senior living community. Among the many questions posed in face-to-face interviews, were asked about activities, their ability to choose, care and services, employee relations, employee responsiveness, meals, dining, laundry and general satisfaction.
In addition, researchers identified to key questions that helped provide a rating for each community: “Would you recommend this facility to a family member or friend?” and “Overall, do you like living here?” Residents interviewed at Carriage Court in Kenwood gave the community a score of 98.9 on the first question and 100 on the second question.
The Ohio Department of Aging says the survey is the first of its kind in the nation to interview residents in person. It was conducted between July and December 2007 by Vital Research, LLC under contract with the department to determine how well assisted living residential communities are serving seniors and to give them more information on which to base their housing decisions. Interviewers trained by the company met face-to-face with approximately 9,200 assisted living residents in Ohio to complete the survey.
“Assisted living is an alternative to nursing facility care that is growing in popularity with today’s older people and their families,” according to Barbara E. Riley, director of the Department of Aging. “These survey results show us that most assisted living providers in the state are successfully meeting the expectations of their residents for a high quality of life and care.”
Ohioans who are considering assisted living as an option for long-term care now have another tool they can use to make informed decisions,” says Beverley Laubert, Ohio’s long-term care ombudsman, whose office oversaw the survey. “Plus, these surveys help facilities identify things they do well and things they could improve upon. All consumers of long-term services and support benefit from the information gathered.”
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