Identity Theft Protection is on hand 24 hours a day to help protect the member's good name by providing comprehensive, personalized prevention and recovery services.  Prevention services include a test to help determine vulnerability to identity theft and preparation of a Personal Protection Plan including tips on how to avoid a theft event.

If a member does become a victim of identity theft access to a recovery advocate is available to review credit reports, place fraud alerts, advise member of victims rights and provide a checklist of the steps the victim must take to resolve the incident.

Discounts on personal protection services, ranging from secure, locking mailboxes to personal recovery assistance, are also available.

Highlights of this Lifestyle Benefit:

• Online resources to help protect a member’s identity
• 24 hour live customer service available to confirm an identity theft event 
• If a member suspects they are a victim of identity theft, he/she will be provided a personal Recovery Advocate to assist them in placing fraud alerts, assessing the damage and creating a recovery plan
• 32% discount on personalized recovery services ($85 per hour discounted from $125 per hour)
• Discounts on enhanced protection services such as credit monitoring and reimbursement insurance